Refund Policy

Last updated: March 13, 2026

This Refund Policy explains how Veroo reviews requests for refunds related to Veroo subscriptions and related charges.

1. Scope

This policy applies to purchases of paid Veroo subscriptions made through our payment provider. It should be read together with our Terms of Service and Pricing.

2. First-time subscription purchases

If this is your first paid Veroo subscription purchase, you may request a refund within 14 days of the original charge date.

Refunds for first-time purchases are generally considered when:

• The request is submitted within 14 days of the charge
• The product materially failed to work as described
• The paid subscription was not substantially consumed before the request

3. Billing errors and duplicate charges

If you were charged more than once for the same billing period, charged incorrectly, or billed because of a technical payment error, we will review the case and, when verified, issue an appropriate refund or correction.

4. Renewals and non-refundable cases

Unless required by applicable law, refunds are generally not provided for:

• Renewal charges after the initial purchase period
• Partially used billing periods after substantial paid usage has occurred
• Requests made after the refund window has closed
• Change-of-mind requests where the product was available and functioning as described

5. Cancellation

Canceling a subscription stops future renewals. Cancellation does not automatically create a refund for a charge that has already been processed. After cancellation, access continues until the end of the active paid period unless a refund is separately approved.

6. Statutory rights

This policy does not limit any mandatory rights you may have under applicable consumer protection laws. If local law gives you additional refund or withdrawal rights, those rights continue to apply.

7. How to request a refund

To request a refund, email [email protected] and include:

• The email address associated with your Veroo account
• The date of the charge
• A short explanation of the issue
• Any relevant receipt or payment reference if available

8. Review process

We review refund requests case by case. If a refund is approved, it will be returned through the original payment method where possible. Processing time may depend on the payment provider and your bank.

9. Contact

For questions about refunds or billing, contact [email protected]. For legal questions, contact [email protected].