Scope
This policy applies to purchases made through Veroo's official checkout or billing provider.
Cancellation
You may cancel a subscription according to the options available in your account or billing portal. Cancellation stops future renewals but does not automatically refund past charges.
Refund requests
Subscription charges are generally not automatically prorated or refunded after a billing period has started, unless required by law or stated by the payment provider.
Billing issues
If you believe you were charged in error, charged twice, or cannot access paid features after payment, contact [email protected] with the account email and payment details.
Third-party payment rules
If payment is processed by a third-party provider, that provider's terms, checkout page, receipt, and refund process may also apply.
Changes
We may update this policy as our billing setup changes.